The issue with WAF service.

[UPDATE#2]: The service is fully restored. We are investigating the root cause of the issue. RFO will be provided via the tickets only.


[UPDATE#1]: the WAF service is partly restored. Engineers are working to restore all functionality.


Dear Customer,

Currently, we are experiencing a problem with our WAF service. Our engineers are working on fixing it. We will provide an update as soon as possible here.

Location: Serverius DCs
Service Type: Web Application Firewall

Start: 2024-04-19 11:55:00 CEST
End: 2024-04-19 13:04:00 CEST


We apologize in advance for any inconvenience this might cause.

Dark fiber maintenance of our supplier “Relined” PA-371003

Dear Customer,

Our dark fiber supplier ”Relined” will do a Service-Affecting maintenance PA-371003.

Location: Serverius DC1, Dronten NL – Nikhef, Amsterdam, NL
Service Type: Dark fiber

Start: 2024-05-16 00:00:00 CEST
End: 2024-05-16 06:00:00 CEST
Duration: 6 hours.

Reason: Relined performs maintenance work to maintain the availability and quality of its fiber optic network.

This activity will impact the following dark fiber circuits: Serverius DC1, Dronten, NL <-> Nikhef, Amsterdam, NL

Expected Outage: is the expected downtime of DWDM channels from the Serverius DC1, Dronten to Nikhef, Amsterdam only. No expected outage for IP transit service, other dark fibers will automatically take over the data traffic, but there is a slight chance for high latency and short time packet loss in the time of rebuilding routing tables.

We apologize in advance for any inconvenience this might cause.

Planned Maintenance SDC1 UPS Systems

Dear Customer,

You are receiving this message as an advance notice for a planned maintenance on the C-Feed UPS system.

Location = SDC1, Dronten, NL
Service Type = UPS maintenance

Start: 25-04-2024 08:00 CET (Amsterdam time)
End: 26-04-2024 17:00 CET

Reason: Scheduled maintenance
Impact: medium, backup generators will protect the load during maintenance
Expected Outage: none

If you have any questions please let us know at support@serverius.net

Dark fiber maintenance of our supplier “Relined” PA-381005

Dear Customer,

Our dark fiber supplier ”Relined” will do a Service-Affecting maintenance PA-381005.

Location: Serverius DC1, Dronten NL – Nikhef, Amsterdam, NL
Service Type: Dark fiber

Start: 2024-05-18 00:00:00 CEST
End: 2024-05-18 06:00:00 CEST
Duration: 6 hours.

Reason: Relined performs maintenance work to maintain the availability and quality of its fiber optic network.

This activity will impact the following dark fiber circuits: Serverius DC1, Dronten, NL <-> Nikhef, Amsterdam, NL

Expected Outage: is the expected downtime of DWDM channels from the Serverius DC1, Dronten to Nikhef, Amsterdam only. No expected outage for IP transit service, other dark fibers will automatically take over the data traffic, but there is a slight chance for high latency and short time packet loss in the time of rebuilding routing tables.

We apologize in advance for any inconvenience this might cause.

[Completed]Maintenance grid connection + black building test SDC3

Dear Customer,

You are receiving this message as an advance notice of a black building test

Location =Datacenter 3, Apeldoorn, NL (SDC1)
Service Type = Grid connection maintenance

Start: 11.04.2024 8:00 CEST (Amsterdam summer time)
End: 11.04.2024 16:00 CEST
Expected duration: 8 hours

Reason: Maintenance switchgear grid connection

Please note that, during this maintenance the normal grid power will not be available, the UPS and generators will take it over. When the grid will be disconnected we are also preforming a black building test per power feed. Therefore no colocation power will be affected, your equipment and services will not be affected.

All activities will be conducted under the direct supervision of Serverius and its external suppliers E-tec Power Management, Kenter and Spie. Approximately 30 minutes before the test commences, another reminder that the test is due to start will be sent. After the test and maintenance is finished the noc website noc.serverius.net will be updated that all work is performed.

Because a lot of engineers will be available during this black building test, we would like to ask you NOT to visit the datacenter during this maintenance window. Of course you are allowed to access your hardware but please visit the datacenter ONLY when you really need to. FYI: during this maintenance window the engineers will not communicate to users but updates will be communicated at http://noc.serverius.net

If you have any questions let me know at support@serverius.net

Kind regards, Michel Rakhorst