Planned maintenance of distribution routers at SDC1 and SDC2

UPDATE 2019-09-04 04:15:00: The network maintenance is finished successfully. All services are restored. There are no expected interruptions of the IP transit service.

UPDATE 2019-09-04 02:15:00: The network maintenance is started

Dear Customer,
You’re receiving this message as an advanced notice because we are going to do maintenance which will impact the service that we as Serverius provide to you:

Location = SDC1, Dronten and SDC2, Meppel
Service Type = IP transit.

Start: 2019-09-04 02:00:00 CEST
End: 2019-09-04 06:00:00 CEST
Duration of outage: 04:00

Reason: We will carry out maintenance that will greatly improve our datacenter network.

Our expert NOC team has been working for months already on building a brand new, state of the art datacenter network. Using modern technologies like VxLAN/EVPN and high-performance 100Gbit/s equipment from our trusted partner Huawei, our network will be ready for all the challenges the future will bring.

The recent problems in our network due to extremely large-scale DDoS attacks have proven that the only way to keep up is by being on the cutting-edge of technology. We have implemented a long list of improvements in our DDoS scrubbing technology. Together with the new network, we will are confidently looking forward to what the future brings.

Expected Outage: We are going to do the maintenance for all our distribution routers, one-by-one. There is no expected outage of the IP transit service for customers which have a redundancy connection or connections to other routers. Other routers will automatically take over the data traffic, but there is a small chance for high latency and short time packet loss in the time of rebuild routing tables. This maintenance will have an impact on all non-redundant connections. These connections will be interrupted for up to 30minutes during the maintenance window.

We apologize in advance for the inconvenience that this might cause.