Network outage 20-08-2020

Last UPD: the dark fiber line is restored at 16:55 CEST by our dark fiber supplier. no interruptions are expected anymore.

Dear Customer,

You are receiving this message as an outage on dark fiber line, which will impact the service provided to you by Serverius:

Service Type = DWDM channels  SDC1- GlobalSwitch.

Start: 11:30 CEST 20-08-2020
End: 16:55 CEST 20-08-2020
Duration: 5 hours 25 minutes
Location: DC1 - GLobalSwitch
Reason: outage on dark fiber
Expected Outage: outage on DWDM channels of dark fiber between POPs in SDC1, Dronten, and GlobalSwitch, Amsterdam. Also, possible packets loss on IP transit services

We apologize in advance for any inconvenience this might cause.

Serverius NOC team

Dark fiber maintenance of our supplier “Relined” PA-639001

UDP: The maintenance has been finished successfully.

Dear Customer,

You are receiving this message as an advance notice because our dark fiber suppliers ” Relined” will do a Service-Affecting maintenances PA-639001.

Location = Dronten, NL
Service Type = Dark fiber

Start: 2020-09-12 00:00:00 CEST
End: 2020-09-12 06:00:00 CEST
Duration: 6 hours.

Reason:  Reconstruction. Due to reconstruction work carried out by the local authorities. Relined is obliged to relocate a section of her network.
This activity will impact the following dark fiber circuits:
SDC1, Dronten < – > SDC2, Meppel

Expected Outage: Is expected downtime of DWDM channels from the SDC1, Dronten to the SDC2, Meppel only. None expected outage for IP transit service, other dark fibers will automatically take over the data traffic, but there is a small chance for high latency and short time packet loss in the time of rebuild routing tables.

We apologize in advance for any inconvenience this might cause.

Planned yearly maintenance UPS System A+B feed SDC2 Meppel

Dear Customer,
You are receiving this message as an updated advance notice of a planned yearly maintenance.

Location = SDC2, Meppel, NL
Service Type = UPS/Flywheel system and generators A+B feed

Start: 11.08.2020   09:00 CEST
End: 11.08.2020   17:00 CEST
Start: 13.08.2020   09:00 CEST
End: 14.08.2020   17:00 CEST

Duration: Total 3 Days

Reason: Yearly maintenance of UPS/Flywheels and generators A+B Feed

Impact: low, all systems will remain in N+1 or N status at least

Expected outage: none

If you have any questions let us know at support@serverius.net

Regards,
Merlijn de Leeuw

[update] Planned yearly maintenance UPS System C-feed SDC2 Meppel

Dear Customer,

You are receiving this message because of a change in proposed dates

Location = SDC2, Meppel, NL
Service Type = UPS system C feed

Start: 24.07.2020   09:00 CEST
End: 24.07.2020   17:00 CEST
Duration: 8 hours

Start: 06.08.2020   09:00 CEST
End: 06.08.2020   17:00 CEST
Duration: 8 hours

Reason: Yearly maintenance of modular UPS system C-Feed

Impact: low, all systems will remain in N+1 or N status at least

Expected outage: none

If you have any questions let me know at support@serverius.net

Alfred van den Berg