Dark fiber maintenance of our supplier “Eurofiber” KA-963002

Dear Customer,

You are receiving this message as an advance notice because our dark fiber supplier ”Eurofiber” will do a Service-Affecting maintenances KA-963002.

Location = Globalswitch, Amsterdam, NL – Serverius DC1, Dronten, NL
Service Type = Dark fiber

Start: 2021-05-28 00:00:00 CEST
End: 2021-05-28 06:00:00 CEST
Duration: 6 hours.

Reason: Preventive maintenance work is carried out to maintain the quality of the Eurofiber fiber network.

This activity will impact the following dark fiber circuits:
SDC1, Dronten < – > Globalswitch, Amsterdam

Expected Outage: Is expected downtime of DWDM channels from the Serverius DC1, Dronten to the Globalswitch, Amsterdam only. None expected outage for IP transit service, other dark fibers will automatically take over the data traffic, but there is a small chance for high latency and short time packet loss in the time of rebuild routing tables.

We apologize in advance for any inconvenience this might cause.

[Completed] Planned maintenance UPS systems B-Feed SDC3 Apeldoorn

Dear Customer,

You are receiving this message as an advance notice of an (Emergency or Planned) maintenance, which will impact the service provided to you by Serverius:
Location = SDC3, Apeldoorn, NL
Service Type = Planned maintenance  UPS systems B-feed

Start: 21.04.2021 08:00 CEST Amsterdam time (summertime)
End: 21.04.2021 16:00
Duration: +/- 6 hours

Reason: 
Planned maintenance of both flywheel ups systems (B-feed) 

Impact: medium, during maintenance the flywheels are disabled, and we will run the B-Feed on generator power
Expected Outage: none

[Completed] Planned lifecycle battery replacements UPS systems SDC1 Dronten

Dear Customer,

You are receiving this message as an advance notice of a planned battery replacement.

Location = SDC1, Dronten, NL
Service Type = UPS systems B-feed

Start: 16.04.2021 08:00 CEST Amsterdam time (summertime)
End: 16.04.2021 09:00
Duration: up to 1 hours

Reason: continuation of the last part of Lifecycle battery replacement of this UPS system (last 10 batteries)

Impact: medium, during maintenance we will run on generator power and ups system will go to bypass shortly

Expected outage: none

Location = SDC1, Dronten, NL
Service Type = UPS system 1.4 A-feed

Start: 16.04.2021 08:00 CEST Amsterdam summertime
End: 16.04.2021 16:00 CEST
Duration: up to 8 hours

Reason: Lifecycle battery replacment of these UPS systems

Impact: low, all systems will remain in N or N+1 state at least during maintenance

Expected outage: none

This is the last part replacing all batteries of 4 ups sytems of the A feed and all of the B-feed

If you have any questions let me know at support@serverius.net

Alfred van den Berg

Serverius Coronavirus measures

Dear Serverius users,

Yesterday evening, on March 15th, the Dutch government imposed far-reaching measures on everyone in the Netherlands to combat the coronavirus. Their advice to everyone is to stay indoors and to avoid contact with other people as much as possible. Schools, bars, churches, and all non-critical government departments are all closed with immediate effect. These measures will remain effective until April 6th. Our industry has been identified as “crucial” by the government, and therefore we have a great responsibility to perform under any circumstance. We will take our responsibility towards our customers and their users, by doing everything we can to keep the service operating normally.

The Corona situation has a direct effect on all commercial companies in the Netherlands, including Serverius. As a result of this, Serverius will change its staffing schemas to prevent further spreading of the coronavirus, to minimize the risk of illness among our employees and our data center visitors. Starting today, most Serverius engineers will work from home. A different shift schedule of the on-site support department will be used. We will provide the best possible service to our clients with as few on-site staff as possible between 9:00 – 17:00. We sincerely ask you to consider the importance of all remote hands requests, as well as your understanding when some requests may take longer than you have come to expect from us. Urgent matters can be expedited with on-call requests. Our sincere apologies for this, but we assume that you understand this situation of force majeure.

The data center environment and our networks are monitored and operated as usual. In case of emergency, all engineers are available and on-site in a matter of minutes. All supporting staff (finance, admin, etc.) will operate like usual.

We ask all our clients with personal data center access not to visit the data center until April 6th (this is a preliminary date, subject to change). Only in case of an extreme need which cannot be delayed, you will be allowed to visit the data center. Please announce your visit upfront and refrain from visiting our locations between 09:00 – 17:00, to minimize contact. The visitor flex-working spots (coffee corners) will be closed. inside the datacenter offices it’s not allowed to “hang around”, waiting you should do outside in your car. Without extreme need, you are not allowed to try to contact our engineers to assist you. If physical assistance is really needed, please avoid close contact. A distance of 3 meters should be kept whenever possible.

In the upcoming weeks, new information will be shared through our normal communication channels.