Serverius NOC

Dear Customer,

We scheduled an unplanned maintenance on one of the CORE routers in Apeldoorn.

Location: Serverius DC3, Apeldoorn
Service Type: Internet access / IP transit

Start: 2024-04-23 00:00:00 CEST
End: 2024-04-23 01:00:00 CEST

Reason: Due to an unexpected issue we need to reboot one of the CORE routers at Serverius DC3, Apeldorn.

Expected Outage: There is an expected outage for IP transit service for customers that have no redundant connection to Serverius. Other customers will automatically be switched to the second router, but there is a slight chance for high latency and short-time packet loss in the time of rebuilding routing tables.

We apologize in advance for any inconvenience this might cause.

[UPDATE#2]: The service is fully restored. We are investigating the root cause of the issue. RFO will be provided via the tickets only.

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[UPDATE#1]: the WAF service is partly restored. Engineers are working to restore all functionality.

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Dear Customer,

Currently, we are experiencing a problem with our WAF service. Our engineers are working on fixing it. We will provide an update as soon as possible here.

Location: Serverius DCs
Service Type: Web Application Firewall

Start: 2024-04-19 11:55:00 CEST
End: 2024-04-19 13:04:00 CEST

We apologize in advance for any inconvenience this might cause.

Dear Customer,

Our dark fiber supplier ”Relined” will do a Service-Affecting maintenance PA-371003.

Location: Serverius DC1, Dronten NL – Nikhef, Amsterdam, NL
Service Type: Dark fiber

Start: 2024-05-16 00:00:00 CEST
End: 2024-05-16 06:00:00 CEST
Duration: 6 hours.

Reason: Relined performs maintenance work to maintain the availability and quality of its fiber optic network.

This activity will impact the following dark fiber circuits: Serverius DC1, Dronten, NL <-> Nikhef, Amsterdam, NL

Expected Outage: is the expected downtime of DWDM channels from the Serverius DC1, Dronten to Nikhef, Amsterdam only. No expected outage for IP transit service, other dark fibers will automatically take over the data traffic, but there is a slight chance for high latency and short time packet loss in the time of rebuilding routing tables.

We apologize in advance for any inconvenience this might cause.

Dear Customer,

You are receiving this message as an advance notice for a planned maintenance on the C-Feed UPS system.

Location = SDC1, Dronten, NL
Service Type = UPS maintenance

Start: 25-04-2024 08:00 CET (Amsterdam time)
End: 26-04-2024 17:00 CET

Reason: Scheduled maintenance
Impact: medium, backup generators will protect the load during maintenance
Expected Outage: none

If you have any questions please let us know at support@serverius.net

Dear Customer,

Our dark fiber supplier ”Relined” will do a Service-Affecting maintenance PA-381005.

Location: Serverius DC1, Dronten NL – Nikhef, Amsterdam, NL
Service Type: Dark fiber

Start: 2024-05-18 00:00:00 CEST
End: 2024-05-18 06:00:00 CEST
Duration: 6 hours.

Reason: Relined performs maintenance work to maintain the availability and quality of its fiber optic network.

This activity will impact the following dark fiber circuits: Serverius DC1, Dronten, NL <-> Nikhef, Amsterdam, NL

Expected Outage: is the expected downtime of DWDM channels from the Serverius DC1, Dronten to Nikhef, Amsterdam only. No expected outage for IP transit service, other dark fibers will automatically take over the data traffic, but there is a slight chance for high latency and short time packet loss in the time of rebuilding routing tables.

We apologize in advance for any inconvenience this might cause.