Dear Serverius users,
Yesterday evening, on March 15th, the Dutch government imposed far-reaching measures on everyone in the Netherlands to combat the coronavirus. Their advice to everyone is to stay indoors and to avoid contact with other people as much as possible. Schools, bars, churches, and all non-critical government departments are all closed with immediate effect. These measures will remain effective until April 6th. Our industry has been identified as “crucial” by the government, and therefore we have a great responsibility to perform under any circumstance. We will take our responsibility towards our customers and their users, by doing everything we can to keep the service operating normally.
The Corona situation has a direct effect on all commercial companies in the Netherlands, including Serverius. As a result of this, Serverius will change its staffing schemas to prevent further spreading of the coronavirus, to minimize the risk of illness among our employees and our data center visitors. Starting today, most Serverius engineers will work from home. A different shift schedule of the on-site support department will be used. We will provide the best possible service to our clients with as few on-site staff as possible between 9:00 – 17:00. We sincerely ask you to consider the importance of all remote hands requests, as well as your understanding when some requests may take longer than you have come to expect from us. Urgent matters can be expedited with on-call requests. Our sincere apologies for this, but we assume that you understand this situation of force majeure.
The data center environment and our networks are monitored and operated as usual. In case of emergency, all engineers are available and on-site in a matter of minutes. All supporting staff (finance, admin, etc.) will operate like usual.
We ask all our clients with personal data center access not to visit the data center until April 6th (this is a preliminary date, subject to change). Only in case of an extreme need which cannot be delayed, you will be allowed to visit the data center. Please announce your visit upfront and refrain from visiting our locations between 09:00 – 17:00, to minimize contact. The visitor flex-working spots (coffee corners) will be closed. inside the datacenter offices it’s not allowed to “hang around”, waiting you should do outside in your car. Without extreme need, you are not allowed to try to contact our engineers to assist you. If physical assistance is really needed, please avoid close contact. A distance of 3 meters should be kept whenever possible.
In the upcoming weeks, new information will be shared through our normal communication channels.