Problem with CORE router

Curentlly, the primary management module on CORE2 router has crashed and was failed over to the secondary module. That caused massive BGP sessions flap and an outage that lasted 20 minutes.

As of now, the router operates normally. Meanwhile we’re opening a TAC request to the vendor to investigate the issue further.

Planned maintenance of one of the Core routers at SDC1

Dear Customer,

You’re receiving this message as an advanced notice because we are going to do some maintenance that will impact the service that we as Serverius provide to you:

Location = DC1, Dronten
Service Type = IP transit.

Start: 2021-07-27 04:00:00 CEST
End: 2021-07-27 06:00:00 CEST
Duration of outage: 01:00
Reason: Software upgrade of the first Core router.

We will carry out maintenance that will improve our datacenter network.

Expected Outage: No expected outage of the IP transit service for customers who have a redundancy connection or connections to other routers. Other routers will automatically take over the data traffic.

We apologize in advance for the inconvenience that this might cause.

Dark fiber maintenance of our supplier “Relined” PA-556001

Dear Customer,

Our dark fiber supplier ”Relined” will do a Service-Affecting maintenances PA-556001.

Location = Serverius DC2, Meppel NL – Serverius DC3, Apeldoorn, NL
Service Type = Dark fiber

Start: 2021-07-04 00:00:00 CEST
End: 2021-07-04 06:00:00 CEST
Duration: 6 hours.

Reason: Due to reconstruction work carried out by the local authorities, Relined is obliged to relocate a section of their network. This action will result in a temporary interruption of the service.

This activity will impact the following dark fiber circuits: Serverius DC2, Meppel, NL <-> Serverius DC3, Apeldoorn, NL

Expected Outage: is expected downtime of DWDM channels from the Serverius DC2, Meppel to the Serverius DC3, Apeldoorn only. None expected outage for IP transit service, other dark fibers will automatically take over the data traffic, but there is a small chance for high latency and short time packet loss in the time of rebuild routing tables.

We apologize in advance for any inconvenience this might cause.

Dark fiber maintenance of our supplier “Relined” PA-887004

Dear Customer,

Our dark fiber supplier ”Relined” will do a Service-Affecting maintenances PA-887004.

Location = Serverius DC1, Dronten, NL – Nikhef, Amsterdam, NL
Service Type = Dark fiber

Start: 2021-07-02 00:00:00 CEST
End: 2021-07-02 06:00:00 CEST
Duration: 6 hours.

Reason: Due to reconstruction work carried out by the local authorities, Relined is obliged to relocate a section of their network. This action will result in a temporary interruption of the service.

This activity will impact the following dark fiber circuits: Serverius DC1, Dronten< – > Nikhef, Amsterdam

Expected Outage: is expected downtime of DWDM channels from the Serverius DC1, Dronten to the Nikhef, Amsterdam only. None expected outage for IP transit service, other dark fibers will automatically take over the data traffic, but there is a small chance for high latency and short time packet loss in the time of rebuild routing tables.

We apologize in advance for any inconvenience this might cause.

Planned maintenance UPS System C-Feed

Dear Customer,

You are receiving this message as an advance notice of the maintenance of the UPS’s C-Feed):
Location = SDC2, Meppel, NL
Service Type = UPS maintenance

Start: 19-07-2021 09:00
End: 20-07-2021 17:00
Duration: 2 days (8 working hours per day)
Impact: low, all systems will remain in N or N+1 state at least during maintenance
Expected Outage: None, C feed will remain available

If you have any questions please let us know at support@serverius.net