Unplanned Maintenance – UPS system B-feed at NL3 Apeldoorn [Finished]

Dear Customer,

We would like to inform you about an unplanned maintenance:
Location = NL3, Apeldoorn, NL
Service Type = unplanned maintenance  UPS system B-Feed

B-feed UPS system:
Start: 04.07.2025 09:00 CEST Amsterdam time
End: 04.07.2025 16:30


Impact: low, during maintenance the UPS system will remain in N state.
Expected Outage: none

If you have any questions, please don’t hesitate to contact our support team. Thank you for your understanding.

Unplanned Maintenance – Cooling System at NL1 Dronten [Finished]

Dear Customer,

We would like to inform you about scheduled maintenance on the cooling infrastructure at our NL1 data center in Dronten. This unplanned work is not expected to impact the availability of your services.

Maintenance Details:

Start: 3 june 2025 08:30 CEST
End: 3 june 2025 16:00 CEST
Duration: 7 Hours 30 Minutes
Location: NL1 Room 3 & 4
Reason: Repair freecooling system
Impact: Expected to be minimal. All systems will remain at least in their standard redundancy state (N).
Expected Outage: None anticipated

Should you have any questions, please don’t hesitate to contact our support team. Thank you for your understanding.

[All work has been completed like expected]

Planned Maintenance – Cooling System at NL3 Apeldoorn

Dear Customer,

We would like to inform you about scheduled maintenance on the cooling infrastructure at our NL3 data center in Apeldoorn. This planned work is part of our regular upkeep and is not expected to impact the availability of your services.

Maintenance Details:

  • Schedule:
    From 19 May 2025 to 21 May 2025
    Daily between 08:00 and approximately 16:00 CEST
  • Location: NL3, Apeldoorn, The Netherlands
  • Scope: Cooling infrastructure maintenance
  • Service Impact: Expected to be minimal. All systems will remain at least in their standard redundancy state (N).
  • Outage: None anticipated

Should you have any questions, please don’t hesitate to contact our support team. Thank you for your understanding.

Power Issue at NL2 Meppel Data Center

UPDATE: Dear Customer,

We are pleased to inform you that the power issue at the Serverius NL2 Meppel Data Center has been fully resolved.

As part of our ongoing investigation, logs from the affected equipment have been sent to the manufacturer for detailed analysis. A comprehensive Reason For Outage (RFO) report will be made available within a few days once the log analysis and root cause investigation are complete.

Thank you for your patience and understanding throughout this process.

Best regards,
The Serverius Team

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UPDATE: Dear Customer,

We are pleased to inform you that Power Feed A has been enabled at the Serverius NL2 Meppel Data Center. However, restoration work and system checks are still ongoing to ensure full operational stability.

Thank you for your patience and understanding during this time.

Best regards,
The Serverius Team

———————————

Dear Customer,

We are writing to inform you of an ongoing power outage at the Serverius NL2 Meppel data center.

Location: NL2, Meppel, NL
Start Time: 28 April 2025, 15:45 CEST
Estimated End Time: 28 April 2025, 19:25 CEST

Reason:
There is currently an issue affecting Power Feed A at the Serverius NL2 facility. Our Support and Facility teams are actively investigating and working to resolve the problem as quickly as possible.

Impact:
Servers and network equipment connected to a single power feed or equipped with a single power supply unit (PSU) may be powered off due to this outage.

We will keep you updated on our progress and provide a detailed Reason for Outage (RFO) once the issue has been resolved.

Thank you for your understanding and patience.

Best regards,
The Serverius Team