Dark fiber outage DC1, Dronten – Nikhef, Amsterdam [RESTORED]

Dear Customer,

You are receiving this message as a notice of an emergency (non-planned) maintenance, which impacts the service provided to you by Serverius:
Location = Nikhef, Amsterdam, NL
Service Type = Dark fiber

Start: 09:07AM 14.12.2017
End: 09:32AM 14.12.2017
Duration: 25 minutes
Reason: We experiencing the outage on one of our dark fiber from SDC1, Dronten to Nikhef, Amsterdam. There is no power on one of regeneration node in Harderwijk..
Impact: Transport services between SDC1, Dronten and Nikhef, Amsterdam
Expected Outage: DWDM channels to Nikhef, Amsterdam are down now. We don’t have any problem with IP transit service and L2 Transport service, other dark fibers automatically took over the data traffic, but there is a small chance for high latency and short time packet loss in the time of rebuild routing tables.

We will keep you updated about repair works. We apologize in advance for any inconvenience this might cause.


Black building test + 2N power upgrade at SDC2 maintenance

Dear Customer,

You are receiving this message as an advance notice of a black building test

Location =Datacenter 2, Meppel, NL (SDC2)
Service Type = Grid / Generators test and maintenance
Start: 18.12.2017 7:00 CET
End: 18.12.2017 9:00 CET
Expected duration: 2 hours
Service interruption: none expected

Reason: Black building test combined with works for the 2N power upgrade.

Please note that, during this test the normal grid power will not be available for period of approximately 20 seconds and the UPS-feeds will take over. Therefore no colocation power will be affected, your equipment and services will not be affected.

During this black building test we will also perform maintenance. The new power divider will be connected to the main power grid. Performing this work on the same time as the yearly black building test will save us another similar maintenance window later on this year.

All activities will be conducted under the direct supervision of Serverius and its external suppliers ABB Power, PON/Caterpillar, T&S and Applitech. Approximately 30 minutes before the test commences, another reminder that the test is due to start will be sent. After the test and maintenance is finished the noc website noc.serverius.net will be updated that all work is performed.

Because a lot of engineers will be available during this black building test, we would like to ask you NOT to visit the datacenter during this maintenance window. Of course you are allowed to access your hardware but please visit the datacenter ONLY when you really need to. FYI: during this maintenance window the engineers will not communicate to users but updates will be communicated at http://noc.serverius.net

If you have any questions let me know at support@serverius.net

Kind regards, Alfred van den Berg


General notification of upcoming maintenance windows at SDC2

Dear customer,

As you may have noticed, Serverius is currently expanding datacenter 2 (SDC2). See for example: https://serverius.net/abb-provides-critical-elastic-infrastructure-solutions-serverius and/or here: https://twitter.com/serveriusbv

As part of this expansion there will be a few maintenance windows in the upcoming weeks. Every maintenance window will be communicated by separate NOC messages and in some cases by personal email or support tickets. We will try to communicate as transparently as possible. But if you have any questions please let me know by email (support@serverius.net), phone +31(0)618110919 or visit one of the “open datacenter days” where I will show the current and new situation and I can answer your questions one to one: https://serverius.net/tech-talk-part-2/

With kind regards,

Alfred van den Berg

Battery test Ups systems Sdc1 Dronten

Dear Customer,

You are receiving this message as an advance notice of a planned inspection

Location = SDC1, Dronten, NL
Service Type = Ups systems

Start: 18.10.2017 20:00 CET
End: 18.10.2017 24:00 CET
Duration: 4 hours

Reason: Visual inspection and battery test of all the ups systems one by one. During the inspection all the values will be checked and verified.

Service impact: none
Service interruption : none

If you have any questions let us know at support@serverius.net

Maintenance of L2 Transport network between Nikhef, Amsterdam and SDC1, Dronten

Dear Customer,

You are receiving this message as an advance notice because we are going to do a maintenance on our Transport network.

Location = Nikhef, Amsterdam and SDC1, Dronten
Service Type = L2 transport

Start: 2017-07-20 22:00:00 CEST
End: 2017-07-20 23:00:00 CEST

Reason: At this year we faced with a lot of maintenances at fiber network in the Netherlands, During those maintenances our L2 transport service was affected and our clients had outages. Also, the total amount of traffic in our Transport network always increasing same as expectations of our clients to this service.
To avoid the outages in the future related with planned or emergency maintenances of out fiber suppliers and to increase the amount of ports and total capacity we have built the totally new Transport network. This network is based on the newest Huawei CloudEngine hardware and fully redundant fiber channels. It’s done like fully redundant and fully independent of main Serverius IP transit network.
New Transport network has available hardware at those locations:
– Nikhef, Amsterdam, NL
– GlobalSwitch, Amsterdam, NL
– SDC1, Dronten, NL
– SDC2, Meppel, NL
– TCN, Groningen, NL
– Interxion, Frankfurt, DE (coming soon)
Based on this new Transport network we can offer our clients different kind of services, such as:
– fully redundant L2 tunnels between any POPs on our network
– free of charge connection to our own Internet Exchange point and connections to our route servers for free exchange of IP traffic between all members of our exchange point.
– Low-latency IP transit service with BGP FlowSpec extensions.
– Protected IP transit service with AntiDDoS and Web Application Firewall protection.
– Connection to the AMS-IX exchange point
New Transport network is fully done and tested and ready for production usage.

Expected Outage: At this step of implementation, we should migrate all existing L2 vlans connections between Nikhef, Amsterdam and SDC1, Dronten to the new Transport network. Expected outage is up to 1 minute for reconnections.